Router problem

[G&T62]

Our router is dropping in and out and affecting our speed . It is very, very old. When we signed up for fibre 65 we were told a new updated router would be sent to us but it never has been so we have had to continue with the old one which is now giving problems . Please can you send us a new updated one so we can resolve the problem . Many thanks Tracie McEvoy.

[Michelle-TalkTalk]

Hello,

How are you getting on? Do you still need assistance with this?

Thanks

Michelle

[Chris-TalkTalk]

Hi G&T62,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris