cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Router

Tina18
Chatterbox
Private Message TalkTalk
Message 19 of 19

My router hasn't worked for the last 4 days. My line has been tested. Been on chat wirh colleague for over an hour and still no outcome. When I use a really old router everything is fine.  But it's not a fibre router.  How can this be fixed or a new router sent ? 

Tn
0 Likes
18 REPLIES 18

Message 1 of 19

Hi @Tina18 

 

How's the connection been with the new router connected?

0 Likes

Message 2 of 19

Hi @Tina18 

 

That's great 🙂

 

Please let me know how you get on.

 

Debbie

0 Likes

Tina18
Chatterbox
Private Message TalkTalk
Message 3 of 19

Hi. Router just arrived. Going to connect and hope for the best. I'll also send old router back in the bag provided. Thankyou for your help. Xx 

Tn
0 Likes

Message 4 of 19
0 Likes

Message 5 of 19
0 Likes

Tina18
Chatterbox
Private Message TalkTalk
Message 6 of 19

Thankyou will do 

Tn

Message 7 of 19

HI @Tina18 

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

0 Likes

Message 8 of 19

Yes please . Thankyou . 

Tn

Message 9 of 19

Hello,

 

Thank you. I've run a test on your line now which is clear. Would you like us to send a replacement router to rule this out?

 

Michelle

 

0 Likes

Message 10 of 19

Done

Tn
0 Likes

Message 11 of 19

Hi,

 

Apologies, I can't locate your details. Could you add your Account Number in your Community Profile instead please.

 

Thanks

 

Michelle

 

0 Likes

Message 12 of 19

Yes its correct 

 

Tn
0 Likes

Message 13 of 19

Morning,

 

Could you re-check and confirm if the telephone number in your Community Profile is correct please? Please do not post any personal information on the Community.

 

Thanks

 

Michelle

 

0 Likes

Message 14 of 19

Sorry this has now been completed 

Tn
0 Likes

Message 15 of 19

This hasn't been completed 

Tn
0 Likes

Message 16 of 19

Hi Tina,

 

Can you please update your community profile to include your:

 

  • Name
  • TalkTalk Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

0 Likes

Message 17 of 19

No we were fine. My router has been flashing orange for the last 4 days . I've been on with colleagues for over an hour and they havechecked everything.  But to no avail. 

Tn
0 Likes

Divsec
Community Star
Private Message TalkTalk
Message 18 of 19

Hi @Tina18 just replied to your other post. We'll stick to this one now.

 

Did you have the storms a few days ago? 

 

Glad you have the old router to keep you going till the staff here get things sorted for you. It will be tomorrow now before you hear. 

I don't work here and all my opinions are my own.
0 Likes