Router

[Tina18]

My router hasn't worked for the last 4 days. My line has been tested. Been on chat wirh colleague for over an hour and still no outcome. When I use a really old router everything is fine.  But it's not a fibre router.  How can this be fixed or a new router sent ? 

[Debbie-TalkTalk]

Hi @Tina18 

How's the connection been with the new router connected?

[Debbie-TalkTalk]

Hi @Tina18 

That's great 🙂

Please let me know how you get on.

Debbie

[Tina18]

Hi. Router just arrived. Going to connect and hope for the best. I'll also send old router back in the bag provided. Thankyou for your help. Xx 

[Debbie-TalkTalk]

Hi @Tina18 

Have you received the router?

[Debbie-TalkTalk]

HI @Tina18 

Thank you 🙂

Debbie

[Tina18]

Thankyou will do 

[Debbie-TalkTalk]

HI @Tina18 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Tina18]

Yes please . Thankyou . 

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on your line now which is clear. Would you like us to send a replacement router to rule this out?

Michelle

[Tina18]

Done

[Michelle-TalkTalk]

Hi,

Apologies, I can't locate your details. Could you add your Account Number in your Community Profile instead please.

Thanks

Michelle

[Tina18]

Yes its correct 

[Michelle-TalkTalk]

Morning,

Could you re-check and confirm if the telephone number in your Community Profile is correct please? Please do not post any personal information on the Community.

Thanks

Michelle

[Tina18]

Sorry this has now been completed 

[Tina18]

This hasn't been completed 

[Michelle-TalkTalk]

Hi Tina,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Tina18]

No we were fine. My router has been flashing orange for the last 4 days . I've been on with colleagues for over an hour and they havechecked everything.  But to no avail. 

[Divsec]

Hi @Tina18 just replied to your other post. We'll stick to this one now.

Did you have the storms a few days ago? 

Glad you have the old router to keep you going till the staff here get things sorted for you. It will be tomorrow now before you hear.