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Broadband help

For queries about your TalkTalk broadband service.

Router software problem

rondux35
First Timer
Private Message

on ‎17-03-2022 10:42 PM

Message 3 of 3

How do I update software for my sagecom router? I have tried reset to no avail, and leave it on all the time, again without fixing it.

I have phoned the 'helpline' three times and all they tell me is there is no problem with the signal, but they never mention the software, even though that shows an error message when I do a test at this end.

How do I get this software or get a new router?

Ron Duxbury

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎18-03-2022 06:43 AM

Message 1 of 3

Hi Ron

 

I'm sorry to hear this.

 

Your router has the latest FW version. Just to confirm, what fault are you experiencing when using the connection?

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎17-03-2022 10:51 PM

Message 2 of 3

You should not be doing anything at your end at all, @rondux35.

 

Leaving it on is the best advice, and if it may have a fault, staff will organise another one for you to try.

 

Please add your Talktalk landline/ account number to your community forum profile details for TT staff to identify your account. 

 

Go via your avatar/name; settings, launch profile wizard. 

 

Your thread is in the queue for attention. Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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