Router turned itself of last night and won't turn back on

[jordiedonachie]

Hey,

Last night my router shut itself off and wouldn't turn back on.

I unplugged and left it off overnight and tried turning it back on again this morning and it still isn't working. No lights on and no connection after leaving it for a little while.

Could I have a replacement sent?

Thanks,

Jordie

[Debbie-TalkTalk]

Hi Jordie

Have you received the router?

[Debbie-TalkTalk]

Hi Jordie

Apologies for the delays.

The router has been dispatched and you should hopefully receive this today or tomorrow.

[jordiedonachie]

Hi Michelle,

The router hasn't arrived yet, yodel look to be a little unreliable. The last tracking I got from them was from yesterday morning and I haven't heard anything since.

Are you able to follow this up?

Thanks

[Michelle-TalkTalk]

Hi jordie,

How are you getting on?

Thanks

Michelle 🙂

[Debbie-TalkTalk]

Hi Jordie

Thank you 🙂

Please let us know how you get on.

Debbie

[jordiedonachie]

Thank you debbie.

I'll wait for the new router to arrive.

[Debbie-TalkTalk]

Hi Jordie

Thanks for updating your Community Profile.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie

[jordiedonachie]

Hey, I've added my full name and landline number. Is it better going this route or through your web chat?

[Debbie-TalkTalk]

Hi Jordie

Thanks for updating your Community Profile.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie

[Debbie-TalkTalk]

Hi Jordie

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie