Router upgrade

[Lang+g]

Hi

Just received an email about my router being no longer supported.  Can I be supplied with a router that is supported because I am not happy at no longer getting security updates.  I have been a customer since talktalk began and had my current router for many years.  Recently I have been having to restart it because of connection problems and I suspect, having received the email, that lack of updates may be the cause.

[Debbie-TalkTalk]

Hi @Lang+g 

Please let us know how you get on.

Thanks

Debbie

[KeithFrench]

You're very welcome.

[Lang+g]

Thanks Keith and Chris for your quick response, it is much appreciated.

[Chris-TalkTalk]

Hi Lang+g,

As you are experiencing problems with your service I've ordered another router to test with, it should be with you within a couple of working days

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and replace it for you with a Sagemcom.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

[Lang+g]

HUAWEI DG8041W

[KeithFrench]

That shouldn't be a problem, which make/model of router do you have currently?