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Broadband help

For queries about your TalkTalk broadband service.

New router please

simrie47
First Timer
Private Message TalkTalk

on ‎11-03-2025 02:19 PM

Message 4 of 4

Our router is an original from Post Office. We have never had a new one since 2016! Our signal is not great being out in the sticks and I feel sure an up to date router would help. You just sent me an email saying my router was no longer receiving updates. Hope you can help.

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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
In response to simrie47

on ‎11-03-2025 03:20 PM

Message 1 of 4

Thanks. Your connection looks stable with a low error count and sync speed looks OK. Are you experiencing any specific problems with your broadband service?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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simrie47
First Timer
Private Message TalkTalk

on ‎11-03-2025 03:00 PM

Message 2 of 4

Hi Chris, I have updated my profile as requested, thank you.

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎11-03-2025 02:26 PM

Message 3 of 4

Hi simrie47,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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