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Broadband help

For queries about your TalkTalk broadband service.

Router

Lennie61
First Timer
Private Message TalkTalk

on ‎12-04-2025 11:09 AM

Message 4 of 4

Hi, 

I've had an email about my router not getting any more updates, I've checked the list and HG635 is on there, please could you send me a new router, thank you

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Lennie61

on ‎14-04-2025 09:45 AM

Message 1 of 4

Hi @Lennie61 

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

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Lennie61
First Timer
Private Message TalkTalk

on ‎12-04-2025 11:15 AM

Message 2 of 4

Thank you

KeithFrench
Community Star
Private Message TalkTalk

on ‎12-04-2025 11:14 AM

Message 3 of 4

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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