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Broadband help

For queries about your TalkTalk broadband service.

Router

Lennie61
First Timer
Private Message TalkTalk

on ‎12-04-2025 11:09 AM

Message 4 of 4

Hi, 

I've had an email about my router not getting any more updates, I've checked the list and HG635 is on there, please could you send me a new router, thank you

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Lennie61

on ‎14-04-2025 09:45 AM

Message 1 of 4

Hi @Lennie61 

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

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Lennie61
First Timer
Private Message TalkTalk

on ‎12-04-2025 11:15 AM

Message 2 of 4

Thank you

KeithFrench
Community Star
Private Message TalkTalk

on ‎12-04-2025 11:14 AM

Message 3 of 4

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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