Router

[Berrow]

Hi router is making a clicking noise.

[amahle-TT]

Is there anything else you would like me to assist you with at the moment?

[amahle-TT]

No worries, it will be delivered in the next 2 - 3 working days:)

[Berrow]

Ok thank you

[amahle-TT]

OK, I'll send a new Router Power Adapter. It seems like it is the one that is causing issues.

[amahle-TT]

I am still running checks on my end, kindly bear with me, thanks.

[Berrow]

How do I fix that

[amahle-TT]

The problem fault is being caused by the Power Adapter of your router.

The router may be off, or it could be powered on but receiving enough power to establish a stable connection.

[Berrow]

Router is switched on

[amahle-TT]

I can see that your Internet connection is currently offline.

This means that your Internet, WIFI, Email or TV Service will not work properly.

Shall we fix that now?

Just to verify, is the router currently powered on?

[amahle-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[amahle-TT]

I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

[Berrow]

No

[amahle-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector

[Berrow]

Internet is working

[Berrow]

Losses internet now and again

[amahle-TT]

Thank you, please confirm if your internet connection is working fine.

[Berrow]

Still making a clicking noise 

[amahle-TT]

Also please confirm if your internet connection is working fine or is it giving you issues also.

[amahle-TT]

Hi there @Berrow, we are sorry to hear that. Can you please restart it and let us know how it goes after.