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For queries about your TalkTalk broadband service.

Talktalk Hub logon issue

MickL
Chatterbox
Private Message TalkTalk
Message 2 of 2

After doing a hub reset today to help overcome a connection problem,  I can no longer log onto my hub in order to change something. The default user id and password on the device label no longer work.....any ideas ? I've been trying the support chat line but just went around in circles with 'sara'.  

Cheers,

Mick

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk
Message 1 of 2

Best thing to do then is use the pinhole to do a pinhole reset.

 

This will restore factory settings and reinstate your original logon information to the router.

 

You can then logon and change the router password etc.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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