SG4K100136 FIRMWARE UPGRADE NEEDED TO FIX VPN

[SusieB01]

Hi

I need my firmware upgraded to fix the issue with my VPN.  Can someone help me please.

Thank you.

[Chris-TalkTalk]

Hi SusieB01,

How are you getting on?

Chris

[Chris-TalkTalk]

OK, I'll start the firmware upgrade now, please don't switch off you router

Chris

[SusieB01]

Hi Chris

Yes please that would be amazing.

[Chris-TalkTalk]

Hi Susie,

Would you like me to update your firmware now, it can take up to 15 minutes for the update to complete?

Chris

[SusieB01]

I have no idea how to find my original message... i have updated with my alternative phone number as I dont have a landline.

Thanks

[Michelle-TalkTalk]

Morning,

Just to confirm, did you add your TalkTalk home telephone number in your Community Profile as I can't see this? Please do not post any personal information on the Community.

Thanks

[SusieB01]

Thank you so much.  I have updated my profile 🙂

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Skynet_TX]

Hi @SusieB01,

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.