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karaibanu
First Timer
Message 2 of 2

I'm on Fibre35 'guaranteed' to get min 21Mb/s download., actually getting 12.

Ran the online diagnostics to no avail.

Currently paying more than £30 a month for 12 Mb/s - why am I not getting what TT guarantee.

I should add that I was getting around 20 when I first switched to Fibre35 - it's a degradation of TT service over time.

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi karaibanu

 

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then take a look at this for you.

 

Thanks

 

Debbie

 

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