Sagemcom fast 5364 auto changing to busy channel after i set to a clear channel

[cressylock]

I see I'm not the first to raise this issue! Why supply a product with a feature that doesn't work?!

Please stop my router from changing to a busy channel that makes the 2.4ghz frequency unusable!

I switch to free channel. WiFi works, short while later the WiFi stops and the router has switched to a busy channel again!

[Debbie-TalkTalk]

Hi cressylock

That's great, thanks for letting us know 🙂

Debbie

[cressylock]

Is staying on the specified channel now. Many thanks

[Debbie-TalkTalk]

Hi cressylock

How's the connection been since yesterday?

Thanks

[Chris-TalkTalk]

No problem cressylock, just let us know if you have any further issues

Chris

[cressylock]

Many thanks Ferguson for your reply, and Debbie for turning this feature off. 

Hopefully it will now stay on a chosen channel. 

[Debbie-TalkTalk]

Hi cressylock

I'm really sorry to hear this. I will feed this back to our Products Team.

I have switched the WIFI optimisation off, please let us know how the connection compares.

Thanks

Debbie

[ferguson]

The support team here can sort this out for you, but please bear in mind that they won't be back online until Monday