For queries about your TalkTalk broadband service.
on 27-09-2024 01:26 PM
Hello.
pleas can someone help me with installing my second eero?.
My eero app doesn’t open with this page.
can anyone tell me how to get my app to open with this page please?
Thank you
Rhonna.
on 27-09-2024 02:27 PM
Hi Rhonna,
Can you please update your profile as per my previous post
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 27-09-2024 02:21 PM
Hi.
tried all that Debbie. Still no luck.
kind regards
Rhonna
on 27-09-2024 02:07 PM
Hi Rhonna,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 27-09-2024 02:00 PM
Hi.
Just received your email.
unfortunately I’ve already tried this .
kind regards
Rhonna
on 27-09-2024 01:54 PM
Hi @Rhonna
Thanks for your reply.
Please can you now try this ----
Having trouble with the eero app? Try the following to help fix any issues:
Make sure the device you're using the eero app on is connected to the Internet either through Wi-Fi or a data connection
Close your eero app and reopen it
Next try logging out of your eero account and logging back in — you can do this in the Account settings section in Settings
Try uninstalling the eero app and reinstalling it to make sure you have the latest version
As a last resort, try turning your device off and back on again
on 27-09-2024 01:52 PM - last edited on 27-09-2024 02:29 PM by ferguson
Hi Debbie.
thank you for the link. But unfortunately I’ve tried it before.
The problem I have is that when I open the eero app I only get this page.
I am not able to go any further.
kind regards
Rhonna
*image removed as it contained email address*
on 27-09-2024 01:42 PM
Hi @Rhonna
Ok sorry, please can you check the instructions below:
Setting up your eero | Full Fibre | TalkTalk Help & Support
On rare occasions, the eero app might not pick up your eero device, even if it's turned on and appears to be working. When this happens, you may need to manually add the eero to your network. To complete this step, you'll first need the serial number from the eero - you can find this on the sticker on the bottom of your eero (usually below the barcode), or on the box your eero came in.
If you're setting up your eero network for the first time:
If you've set up your eero network already and you're having troubles adding an additional eero device, then please follow the instructions below:
on 27-09-2024 01:38 PM
Hi Debbie.
Yes I’ve been trying the help links.
if I can get my eero app to open with the page I need. I’ll be able to follow the setup’s.
regards
Rhonna
on 27-09-2024 01:29 PM
Hi @Rhonna
Have you had a look at this help page Add or remove eeros from your network - TalkTalk Help & Support
Thanks
Debbie