Significant drop in line speed

[sandbar9701]

Recently my download speed has dropped from about 60 Mbps to 2 Mbps. I've rebooted the router several times and tested the cable going from the socket to the router. I've tried to do the online line test but the web page gets to telling me it needs my mobile number then doesn't progress further. Please can someone take a look for me?

Many thanks

[Debbie-TalkTalk]

Hi sandbar9701

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

[sandbar9701]

Hi Debbie,

Yes please.

[Debbie-TalkTalk]

Hi sandbar9701

Thank you. The line test is still detecting the same fault.

The next step will be an Openreach engineer visit to the property. Would you like me to arrange this visit?

Debbie

[sandbar9701]

I've plugged it into the test socket with a microfilter and the status light on the router has gone white, but now there's no internet connection showing on the router's config page.

[Michelle-TalkTalk]

Hi,

I've run a test on the line now which has detected a potential fault. Does your main socket have a test socket please? If it does then would it be possible to connect the microfilter and router directly at the test socket so we can re-run the line test again please?

Thanks

[sandbar9701]

Sorry that didn't work. Have put it in again.

[Michelle-TalkTalk]

Morning,

Just to confirm, did you add your Home Telephone number to your Community Profile as I can't see this? Please do not post any personal information on the Community.

Thanks

[sandbar9701]

Thanks Michelle, I've updated that info.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks