Slow/Intermittent Broadband

[Richard_Whitney]

Hello,

Normally we get a download speed of 2-3mbps via a wired connection, but for the last few days we’ve been dropping down to around 0.3mbps. Sometimes it’s gone off entirely. Speeds are from the test socket, with no other appliances connected and all sockets have filters. The landline is working fine.

The speed goes up again after a router reset, but only for a few hours. We’re in a pretty poor area in terms of infrastructure.

Would it be possible to reset the line again please? This has worked well in the past. 

Thanks in advance,
Richard

[Michelle-TalkTalk]

Hi Richard,

Thanks for the update. I can still see re-connections on the line. Is the alternative router now connected to the test socket?

Michelle

[Richard_Whitney]

Hi Chris,

Not expecting a reply till Monday obviously, but just to let you know that the speed’s stayed up but the signal’s dropped out a few times over the weekend. The router’s been plugged into the test socket since Friday night. 

Does this tally up with what you’re seeing at your end?

Thanks,

Richard

[Chris-TalkTalk]

OK thanks, you too 🙂

Chris

[Richard_Whitney]

Cheers Chris, I’ll do that when I get home. I might have the old router somewhere as well if we need to test that against the new one. 

Have a good weekend. 

[Chris-TalkTalk]

If possible could you leave the router connected to the test socket for at least 24 hours and we can check the line history on Monday to see how it's been

(it's possible that something has been disturbed but line test isn't picking up any faults)

Chris

[Richard_Whitney]

I did try it in there last night with similar results, but I had to move it back downstairs before I left this morning. There’s been some Openreach guys working round the corner this week - is it possible something’s been disturbed?

[Chris-TalkTalk]

Thanks Richard, is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Richard_Whitney]

Hi Divsec, thanks for that. We tried a long power down last night but then it was up to its usual tricks this morning. 

[Richard_Whitney]

Hi Chris, we don’t use the landline much but it sounded ok when we tested it this morning. We’ve also reset the router a few times so that might be it. It’s just cutting out every now and again even when the speed’s up. 

Thanks,

Richard

[Divsec]

Hi @Richard_Whitney it looks as though @Chris-TalkTalk has scheduled a check back with you for today. You might try a 30 minute reboot ,power down router for 30 minutes then reboot. This often tricks DLM into short term improvements.

[Chris-TalkTalk]

Hi Richard,

Your internet connection looks very unstable, are you experiencing any problems with your telephone service, any noise on the line?

Chris