Sonos Device connecting

[Seanyb]

I have a Sonos Beam and two Sonos 1 speakers but can no

longer connect them to WiFi. Has anyone had and been able to fix this issue!! I have tried a number of things  already. and spoken to Sonos support. Looks like a router issue

any help greatly appreciated

[Debbie-TalkTalk]

Hi @Seanyb 

How are you getting on, did you see my Private Message?

[Debbie-TalkTalk]

Hi Seanyb

Thank you. I've run a test on the line now which is clear. 

I'm just sending you a Private Message.

[Seanyb]

I have updated it again

[Michelle-TalkTalk]

Hi Seanyb,

Did you also click save at the bottom as I can't see this info in your Community Profile?

Michelle

[Seanyb]

Profile updated 

[Michelle-TalkTalk]

Hi Seanyb,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Seanyb]

Hi - it’s a Fast 5364-3 T8

[Michelle-TalkTalk]

Hi,

Ok, which router are you currently using please? (make and model)

Michelle

[Seanyb]

I have rebooted the router, split the WiFi into two SSIDs so I can make sure the device connects to the 2.4ghz channel. I have connected by Ethernet (successfully), I have connected on my daughters WiFi successfully l. It no longer works on WiFi at home. Thanks 

[Michelle-TalkTalk]

Morning,

How are you getting on? Have you tried rebooting the router?

Thanks

Michelle

[Divsec]

Hi @Seanyb just checked my app updated 7th May, also said I had no devices then changed its mind.

I hope this helps

[Divsec]

Hi @Seanyb were there any changes preceeding this event? I'm thinking power cut or router disconnection? Or worse still Sonos app update and firmware update. 

I've had this from time to time and generally reboot the router to sort it. I also try to have one of my three connected ethernet rather than WiFi. 

Good luck.