Sonos issues

[Kilma]

We have the Sagemcom Hub 2 (version sg4k100174) and I'm having problems seeing my Sonos speakers appear on the Sonos app. I set up the 4 speakers and connected them all to the router (wirelessly) but then they don't appear on the Sonos app. After reading up on this it seems like a common problem with this router and I might need to change some settings which stop the Sonos app and speakers jumping from one channel to another? Any help would be appreciated (fyi @KeithFrench )

Thanks!

[Michelle-TalkTalk]

Thanks @KeithFrench  🙂

Michelle

[KeithFrench]

're very welcome.

[Kilma]

Hi @KeithFrench I split the bands 2.4 and 5 and that seems to have worked. Thanks for all your help.

[KeithFrench]

With the SSID names split they will only connect to the 2.4GHz band, but if you change the 5GHz one back as I recommended it should be able to connect to that one as well. Sorry @Kilma most Sonos speakers I have ever dealt with only support the 2.4GHz band & associated apps only work correctly when connected to that band only. What model numbers are your speakers?

There are several reasons why a 5Ghz device will not connect to that band, such as distance etc as 5GHz roughly has half the range of the 2.4GHz band. When I know your answers, then I can hopefully help further.

[Kilma]

Hi @KeithFrench that didn't work. Sonos just kept trying to connect to the 2.4GHz channel and doesn't give you the option to connect to the 5GHz one. Should I switch off the 2.4GHz and try again?

[Kilma]

Thanks @KeithFrench.

No, I haven't tried that yet but I will later and let you know how I get on. Cheers!

[KeithFrench]

Hi @Kilma 

Thanks for creating your own thread.

Have you tried renaming the 5GHz WiFi band's network name (SSID) in the router's Advanced settings by adding "5GHz" to the end of it (minus the quotes)? Then add the speakers to the Sonos app & then once done, you can rename the 5GHz band back to what it was before.