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Broadband help

For queries about your TalkTalk broadband service.

Supersafe

TREACLE78
Participant
Private Message TalkTalk

on ‎14-08-2024 10:27 PM - last edited on ‎14-08-2024 10:28 PM by

Private Message TalkTalk

Message 6 of 6

Do you log in to this using your talktalk log in details 

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5 REPLIES 5

TREACLE78
Participant
Private Message TalkTalk
In response to Gliwmaeden2

on ‎14-08-2024 10:42 PM

Message 1 of 6

Thank you  I have removed it. As far as I am aware I don't have this in my package so no intention of paying for it. Main reason I have gone to talktalk is price as I am now a pensioner so got to cut back xx

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ferguson
Community Star
Private Message TalkTalk
In response to TREACLE78

on ‎14-08-2024 10:42 PM

Message 2 of 6

OK, but if it isn't Supersafe from TalkTalk could it be something else? It shouldn't just "appear" and it is a service that you have to actively sign up to, pay for and install on devices. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to TREACLE78

on ‎14-08-2024 10:39 PM

Message 3 of 6

You may be paying for it, @TREACLE78. It may be included free for a while with your contract.

 

If you don't want it on any devices at all, you'd need to remove the software entirely in case it interacts with any other antivirus software you might want to use.

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

TREACLE78
Participant
Private Message TalkTalk

on ‎14-08-2024 10:35 PM

Message 4 of 6

Thank you, sort of. This has just appeared as an icon on my tablet but I don't need this sort of thing on here. Think I will just remove it as I didn't ask for it 

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ferguson
Community Star
Private Message TalkTalk

on ‎14-08-2024 10:30 PM

Message 5 of 6

Does this help?

https://community.talktalk.co.uk/t5/Articles/SuperSafe-Overview/ta-p/2429531

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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