Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mobile support

For any questions about your TalkTalk mobile service.

Talktalk safe browser

John23john23
First Timer
Private Message TalkTalk

Thursday

Message 5 of 5

For the past couple of years I've been clicking the icon labeled talktalk safe browser, exactly the same icon as the talktalk supersafe app, today the browser icon changed to the supersafe app icon.

I can no longer click on and search in the safe browser has it's gone. I can't find it in the supersafe app, can't find it on the app store. I've been chatting to 3 agents on the talktalk chat page, all 3 a waste of time. I've uninstalled the supersafe app and reinstalled , but it's still not let me get the safe browser icon.

How on earth do I sort this out, anyone help please.

Labels:
0 Likes
4 REPLIES 4

fr8ys
Community Star
Private Message TalkTalk
In response to John23john23

Thursday - last edited Thursday

Message 1 of 5

@John23john23 Thought I'd do a bit more research on this. It's not a TalkTalk decision but one that stems from F-secure themselves

 

This is the notice on their website. Seems they are forcing the use of Chrome for the same level of protection on Android and Safari on IOS.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

John23john23
First Timer
Private Message TalkTalk

Thursday

Message 2 of 5

Thanks for that, was beginning to think it was me. Why on earth the agents on the online chat don't know this I don't know. Nobody seems to know their job nowadays. Thanks again.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

Thursday

Message 3 of 5

I managed to get the safe browser working just now, then checked for updates and updated the app.

 

the browser has now gone and it looks like it has been removed in the latest update.

 

I can't see any reference to this in the update notes in fact it's been removed from the tools available, so the new improved version the description mentions means it's gone.

 

Personally I never used this as the app gave real time protection without needing the safe browser.

 

I can only speculate as to why it has been removed so if you are getting nowhere on the phones, maybe leave a review on the app in the )pay Store and hope someone within the development team responds.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2
Community Star
Private Message TalkTalk

Thursday

Message 4 of 5

Are you following the step by step guidelines here, @John23john23?

 

https://help-centre.talktalk.co.uk/Broadband/Security/Problems_with_SuperSafe

 

There are no staff on here any more. Fellow customers may be able to share tips but otherwise you will need to seek support through Livechat or ringing 03451 720088 [9am-7pm Monday to Friday, till 6pm Saturday].

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes
© TalkTalk 2026