Swapping our 3 year old router for the new 5364

[Gibbo1471]

Hi all 

We had our router for around 3 years now but wifi strength ain't great was looking at purchasing the latest router sagemcom 5364 has an orange tint in the mesh is it just a matter of swapping these over for it to work 

Thanks 

[Debbie-TalkTalk]

Hi Gibbo1471

You may receive a text message once the router is with the courier and out for delivery.

Thanks

[Gibbo1471]

Do I get an email confirming the new router is in its way thank you 

[Debbie-TalkTalk]

Hi Gibbo1471

The router is on its way, please allow 24-48hrs for this to arrive.

If the connection improves with the new router, then please keep this router and return the old one using the pre-paid returns bag.

Please let us know how you get on.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Gibbo1471

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Gibbo1471]

I have pm you 

[Debbie-TalkTalk]

Hi Gibbo1471

I can send you a replacement router for testing (Sagemcom hub) Would you like me to arrange this?

Thanks

Debbie