Broadband help

kibanjain · ‎12-01-2022

My Internet went down yesterday evening and stayed down this morning. All the lights on the Talk Talk Modem were green. However, when trying to connect to the Internet, there was an error message: "Ethernet does not have a valid IP configuration".

I tried two desktops, a laptop and phone but all failed to connect to the Internet. Resetting the modem also had no effect. I have used a spare TP-Link modem and this is working fine. As my current Talk Talk modem appears to be faulty, can you let me know the process for getting a replacement modem?

Many thank.

https://19216811.cam/ https://1921681001.id/

Debbie-TalkTalk · ‎13-01-2022

Hi kibanjain

I'm sorry to hear this.

I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Divsec · ‎12-01-2022

Hi @kibanjain please add your landline phone number to your community profile so your account can be identified by tt staff

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Debbie-TalkTalk · ‎12-01-2022