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Broadband help

For queries about your TalkTalk broadband service.

TP-Link Archer D7 Test xDSL Synchronization Fail

marsneid
First Timer
Private Message TalkTalk

on ‎01-12-2024 01:49 PM

Message 5 of 5

Hi,

 

I am trying to use the Archer D7 router as it potentially has a feww added features over the standard TalkTalk hub (USB harddisk option), but I can't connect to the internet. I have set the provider to TalkTalk  and entered my phome phone number xxxxxxx@taltalk.net but it keeps on failing to connect, Are there any further options I can look at?

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4 REPLIES 4

fr8ys
Community Star
Private Message TalkTalk

on ‎02-12-2024 08:11 AM

Message 1 of 5

Hi,

Did you get it working by following the fibre Instructuons, i e. No username?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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ferguson
Community Star
Private Message TalkTalk
In response to marsneid

on ‎01-12-2024 03:43 PM

Message 2 of 5

So why are you being asked for a username?

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marsneid
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎01-12-2024 02:06 PM

Message 3 of 5

Yes

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fr8ys
Community Star
Private Message TalkTalk

on ‎01-12-2024 01:54 PM

Message 4 of 5

Are you using the recommended setting here?

 

https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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