For the past couple of weeks I've been unable to access certain websites via my Talk Talk wifi. At first, it appeared to be random, but I then realised they all had one thing in common, namely that they were websites that would probably require age verification. The main such site I use is betfair.com, but I also use vivino.com, a wine website, and when I experimented with other betting / alcohol related websites, such as williamhill.com or carlsberg.com they were also blocked.
I therefore phoned their helpline this afternoon, and waited forever for someone to answer. They said it was because I had Scam Protection enabled in My Account. I've no idea why it had been enabled, as I certainly didn't activate it, but sure enough it was enabled. I therefore switched it off, but it didn't solve the problem.
The person I was speaking to then said she'd have to refer me to the technical team, but after 2 hours and 7 minutes (I kid you not!) my phone battery expired, and the call ended without having been answered.
I've now emailed them, but I wondered if anyone else had experienced this issue, and, if so, how did you fix it? I've said that if they haven't fixed it within 7 days I'm closing my account, as this is a total shambles, and their customer service sucks.
