TalkTalk Equipment Returns

[B0nnet]

Dear TalkTalk,

As I have cancelled my TalkTalk service, please may you assist me by sending a returns bag for my TalkTalk broadband router and my Youview box; I have asked via live chat twice in the over a month since I cancelled the service, and despite being told that a package had been send off for, nothing has materialised. Please advise- forty days is an incredibly long time for such a base request to be fulfilled. Regards.

[Michelle-TalkTalk]

Morning,

Thanks for the update 🙂

Michelle

[B0nnet]

Dear Debbie,

I thought it prudent to inform you that I have sent off the equipment today- thank you for all your assistance in following up; I heartily appreciate it!

Kind Regards

[Debbie-TalkTalk]

Hi @B0nnet 

I can see that our Warehouse Team have resent the returns bag and this is processing.

You should receive this soon.

[Debbie-TalkTalk]

Hi @B0nnet 

Our Warehouse Team have escalated this again and I will check in again with you on Friday to see if the returns bag has arrived.

Apologies again for the delay.

[Debbie-TalkTalk]

Hi @B0nnet 

I'm really sorry about this.

I'm speaking to our Warehouse Team about this and I will post back as soon as I have further information.

Thanks

[B0nnet]

Thank you

[Gliwmaeden2]

Re-escalating this for you, @B0nnet.

[B0nnet]

Hi Debbie,

It is incumbent upon me to inform you that I still have not received the returns bag,

Regards

[Debbie-TalkTalk]

Hi B0nnet

Apologies for this. Sometimes there can be a slight delay with the returns bags arriving.

If you haven't received this by Monday then please post back here and let me know.

Debbie

[B0nnet]

Good Morning Debbie,

In response to the aforementioned, I have not received a returns bag.

Kind Regards 

[Michelle-TalkTalk]

Good morning,

How are you getting on, has the returns bag arrived?

Thanks

Michelle

[Debbie-TalkTalk]

HI B0nnet

Apologies for this.

I've requested that a returns bag is sent, please allow 72hrs for this to arrive.

Thanks

Debbie