TalkTalk WifiHub flashing amber

[DavidLesleyB]

Apologies for re-post as found I had a community login attached to TT account from years back, and am unable to attached to the account I posted with yesterday..... 

Hello

Since the weekend the TalkTalk internet has been down at home , the box has been flashing amber, I have an open case REP-16216243 but have struggled talking to TalkTalk. Its fibre65 and comes in on like an ADSL telephone line. (we have no phones connected to baylen)

With advice from TT I swtiched router off for 20mins, this does not resolve when switched back on. I then removed front of wall socket and plugged into back of socket (test socket?) - still no change after restart.

Have been in chat for around 8 hours today and nothing happening so did some testing and found....

The wifi network is not available anymore-it does not appear as available on any devices.

I tried disconnecting lan cable and running with just power and broadband cable into router and using wifi.. still no wifi signal.

Plugged Lan cable back in and tried pinging from pc - no reponse as pc not issued ip address. put in a static ip into pc with subnet and gateway.

Pings 20 times ok then goes no reply for a min or two then replies 20times and repeats this cycle over and over, always 20 pings then dead for a bit. bit like router is not starting up fully and re-cycling.

No DHCP or Wifi from the box at all - was considering powering up with nothing connected , only power and seeing if Wifi signal happens? Or perhaps if no broadband connection then everything else does not work? - ive not seen that before.

Is the TT Wifihub router broken?

Thanks D & S

[DavidLesleyB]

Yes at home now - just posted more info to the forum about tests done.

D&S

[DavidLesleyB]

Hello, yes I am at home now, just tried changing the micro filter to a known replacement and powered off left 20mins then back on, no joy I'm afraid. I swapped back to original micro filter and restarted. Everything is back to how it normally is , except the filter is plugged into the back of the socket ( the face plate is still removed).

I've checked the incoming cabling as far as I can for damage and looks OK.

Tried a reset (using a paper clip in router for 20 secs) , router reset but still not working - amber flashing light

At moment - amber light flashing, no wifi signal from the router , no dhcp from router.

Getting severe packet loss when pinging router over wired network, check that with router switched off nothing else is on same IP.

Tried router again disconnected from LAN, just broadband connection and power - no wifi signal.

Thanks D&S

[mandisa1-TT]

Hi there @DavidLesleyB I would love to look into this for you, please confirm if you are messaging us from home?

[DavidLesleyB]

Thanks for the reply. I did remove the faceplate and plug in directly to the socket behind it, this did not resolve the problem - still flashing amber. I will see if I have a spare microfilter to try. As I detailed in my post  TT wifi hub if behaving strange, surely the wifi should still broadcast from the box and DHCP service still work with no broadband connection? D&S

[DavidLesleyB]

Yes thats right, thank you.

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 🙂

[Gliwmaeden2]

@DavidLesleyB, I am assuming that the other post was here:

https://community.talktalk.co.uk/t5/Broadband/TalkTalk-WifiHub-flashing-amber/td-p/3137642#M883652

I'll lock that post if you are following up on this one, so that staff don't duplicate efforts unnecessarily. 

[KeithFrench]

Has the amber flashing light issue been resolved, then?

If the Hub flashes amber, this signifies that the router is not connected to the fibre cabinet. That on its own has nothing to do with Wi-Fi, unless you have two faults, so let's deal with the light behaviour first. What happens @DavidLesleyB if you connect the Wi-Fi Hub to the test socket behind the master socket's removable faceplate via a new or known good microfilter?