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Broadband help

For queries about your TalkTalk broadband service.

Talktalk broadband down last 2 days in chester

Warren10
First Timer
Private Message TalkTalk
Message 3 of 3

Can anyone tell me what’s going on in the Chester area.Had no texts telling me what’s happening or when I can expect rectify.Other parts of Chester also affected

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2 REPLIES 2

Mandisa-TT
Support Team
Staff
Private Message
Message 1 of 3

Hi @Warren10 I have checked on the service status and Chester is not part of the list of the affected areas, I will be able to run checks on your line, are you at home to proceed.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Staff will be back on here after c 7am on Monday, @Warren10, but if it's a wider issue they won't be able to speed it up. No point running checks on your individual service unless you find that you are not back up and running when others appear to be sorted.

 

Then it will be worth getting in touch on here again. 

 

It's a good idea to complete your community forum profile details for forum staff to know exactly where you are, and for any reference to your service if further problems arise.

 

Go via your avatar; settings; find Personal Information. Add your Talktalk phone number or account number etc. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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