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Broadband help

For queries about your TalkTalk broadband service.

TalkTalk is flagging my client's website as unsafe on HomeSafe

SeabassTCR
First Timer
Private Message

on ‎22-08-2022 05:02 PM

Message 3 of 3

I manage a website for one a client, we recently discovered some people were being blocked from seeing the website, Virgin Media and TalkTalk are both blocking it currently. I've found how to log a whitelist request with VM, but can't find who to contact at TalkTalk. 

Thanks in advance. 

0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎23-08-2022 07:33 AM

Message 1 of 3

Hi SeabassTCR, what's the website and I'll test it against the system? 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gondola
Community Star
Private Message TalkTalk

on ‎22-08-2022 05:54 PM

Message 2 of 3

Hi SeabassTCR 

 

Unsafe or just categorised incorrectly?

 

Both eero Secure and KidsSafe, when activated by the customer, can block specific categories that the user has elected not to see. e.g. weapons, drugs, tobacco, adult only, gambling, social media, file sharing. In addition the user can override website blocking by defining a site that they do wish to see.

 

What's your take? Is the website likely to fall into a defined category that a user may not wish to see?

Gondola Community Star 2017-2024

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