Technical error when accessing security settings

[Anonymous]

 

Hi TalkTalk community,

I was migrated from Shell to TalkTalk a few weeks ago. Have been trying to set up HomeSafe for the past few weeks (from various devices/internet connections) but get this error message when accessing MyAccount security settings; 

“There was a technical error

We’re sorry and working hard to resolve this. Please try again later.”

Have attached the screenshot also. Could someone please enable my HomeSafe or remove the technical problem so I can do it manually.

Regards

Sunny 

[Arne-TalkTalk]

HI Waytruthlife

This has been raised as  network issue, until this issue is resolved Homesafe is not available to ex-shell customers who have been migrated over to us.

Im really sorry I haven't been given a timescale for the fix to be implemented.

Apologies again. 

[Anonymous]

Seems like a common issue. @Ady-TalkTalk any news? 

There is no use trying to pass us on to the Shell migration team, they cannot do anything.

This is a TalkTalk issue that needs to be resolved ASAP. 

[Anonymous]

Ok we wait 

[andy1536]

Same issue here

[Anonymous]

Oh no. I also tried webchat but the Shell migration team could not help resolve this annoying issue. 

Hoping they find a fix to this soon. 

[Anonymous]

Many thanks

[MCsquared]

I'm having exactly the same problem since being migrated from shell. A couple of months now. 

[Ady-TalkTalk]

Thanks for the confirmation. I've sent a chaser on the fault ticket. 

Ady

[Anonymous]

Good morning @Ady-TalkTalk yes that is correct. I can still not set up homesafe. Error message remains on my account security settings page. 

[Ady-TalkTalk]

Hi, there's been no update to my ticket. I take it you still can't setup homesafe?

Ady

[ferguson]

No, just wait for an update here. The support team are not online over the weekend. 

[Anonymous]

Hi all. Still not heard anything, should I post in more busier sub forum? 

[Anonymous]

@Ady-TalkTalk Thank you 

[Ady-TalkTalk]

Hi Sunny, I've raised a ticket to the team who manage MyAccount for you. Hopefully, they'll get this sorted for you. 

Ady

[Anonymous]

Hi @Gliwmaeden2 I mean Homesafe the free basic service that includes Kidsafe.

unfortunately it is not set up on my account automatically. Possibly because I migrated from a different provider and I was not a new TalkTalk customer? 

Hoping the team can resolve. Thanks. 

edit: have added community details to my profile. Thanks for the tip! 

[Gliwmaeden2]

@Anonymous, do you mean Homesafe (which is automatically set up anyway) or Supersafe, which is a function that you pay for and can be applied to up to 10 devices of your choice?

They serve different purposes. 

Check in the forum search engine for full descriptions of these.

Staff will respond when they reach your thread  - it's in a queue for attention. It will speed things up if you can complete your community forum profile details for them to identify your account. 

Go via your avatar; settings. Personal Information. 

SAVE CHANGES.