TalkTalk moderators, technical staff Please could you arrange to disable the wi-fi optimisation

[montymontana]

For TalkTalk moderators, technical staff etc. - Please could you arrange to disable the wi-fi optimisation feature so that I can improve the coverage for the whole house rather than at the location of the hub. I expect you will need me to provide a phone number (or other details) but I don't want to post those here.

Many thanks,

Antony 

[KeithFrench]

Hi @montymontana 

WiFi Optimisation can no longer be disabled; that was a company decision by TalkTalk. However, I can offer a free, independent investigation of your WiFi network. In most cases, the problem is caused by something else.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[montymontana]

thank you 

[Divsec]

Hi @montymontana your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Only staff can arrange this and be aware it resets after every router reset or firmware update.