Just swapped from sky. Supposed to go live on 24 May, now 29th and still no broadband. Initial problem with Openreach fixed on 28th and received email from tt on 29th telling me system now live but it's not. Router goes through it's start up then just goes to solid amber. Spent over 4 hours today trying to sort it out by talking to stupid bots, texting on chat line and whattsapp and talking (texting) to technical experts!! How the hell do you actually speak to a human being is beyond me.
Still nothing sorted.
This morning the order processing people told me there was a tt system problem which would take 3-5 days to fix, this afternoon received email saying it was live but it was no different. I don't think the right hand knows what the left hand is doing.
I thought sky service was difficult but now I realise it was great in comparison to this. I'm 72 visually impaired and not a tech buff but get by with it ok in general, but not being able to talk to someone except on a phone keyboard is a nightmare. I hope some help materialises somewhere along this horrid road.
Steve coates
