Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Test all devices that are using the router

VitiLevu1
Popular Poster
Private Message

on ‎28-12-2021 05:45 PM

Message 3 of 3

My Amazon fire stick 4k max apparently has too much of an upload and download appetite causing buffering and screen freezing. Router has been restarted also reset, unused Wi-Fi devices have been turned off. Still a problem. Spoke to Talktalk tec and they said they’d fixed it, but hadn’t.  
How do I check what devices are drawing Wi-Fi from the router and their condition?

How do I stop this damn buffering and screen freezing?

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎30-12-2021 10:28 AM

Message 1 of 3

Hi VitiLevu1

 

What speed are you receiving?

 

Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎28-12-2021 06:30 PM

Message 2 of 3

Amazon Prime 4K Video does require a minimum of 15 Mbps download speed, more is obviously desirable if you are intending to use other devices at the same time. What is your broadband speed generally? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
© TalkTalk 2026