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Broadband help

For queries about your TalkTalk broadband service.

Trouble downloading

Yellowtail123
First Timer
Private Message

on ‎01-04-2023 09:22 AM

Message 3 of 3

I am have trouble downloading games to my ps5.. I can not download any of my ps5 games. The ps5 works fine, but my download speed is slow and sluggish, I have tried resetting the router and moving the router, the router is five years old.

Does anyone have any suggestions what I can do

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

‎03-04-2023 06:50 AM - edited ‎03-04-2023 06:50 AM

Message 1 of 3

Morning,

 

Can I just confirm, are the speeds only slow when downloading games or at all time? Have you also tried running the speed tests wired to see how the speeds compare?

 

Thanks

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎01-04-2023 10:37 AM

Message 2 of 3

Please can you elaborate by answering these few questions:-

 

  1. What package are you on?
  2. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
  3. If you log into the router, what speed does it show there for the internet link? I can be more precise when I know which router you have
  4.  If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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