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URGENT - PLEASE FIX MY VPN BEFORE TOMORROW MORNING - NEED FIRMWARE UPDATE

FixMyVPNPlease123
First Timer
Message 15 of 15

Hello,

 

As per the other topics on this forum, we have a new talk talk hub with the firmware version SG4K100136

 

This is breaking the VPN i use for work, after reading the other posts on this forum i can see that you can push a new firmware version through to our router that would fix the issue.

I've updated my community profile with my mobile number.

 

Please could you urgently send this firmware update through so i'm able to work tomorrow?

 

 

For reference these are some of the other forum topics on this post:

https://community.talktalk.co.uk/t5/Broadband/VPN-issue/m-p/2882897
https://community.talktalk.co.uk/t5/Fibre/Work-VPN-access-blocked-with-new-TalkTalk-fibre/td-p/28777...

 
Thanks in advance for your help
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14 REPLIES 14

Message 1 of 15

Thanks, I'm going to see if our product team can update your firmware, hopefully they'll be able to do it


Chris

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FixMyVPNPlease123
First Timer
Message 2 of 15

Done 🙂

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Message 3 of 15

Could you add it to the private notes section of your  community profile 

 

Thanks

Chris


 

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FixMyVPNPlease123
First Timer
Message 4 of 15

Hi Chris, 

As per your e-mail request, should i give you that info here or can you e-mail me a number to PM on?

Thanks

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Message 5 of 15

Hi,

 

Could you PM me with the serial number of the router please, it should be on the label on the back


Chris

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Message 6 of 15

Will do but it it's at least partially a problem at our end. Unfortunately as I can't get into the system at the moment I don't even know if the firmware update will work when I do get in

Chris

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FixMyVPNPlease123
First Timer
Message 7 of 15

Hi Chris,

Thanks for the e-mail and for the update, albeit not yet good news.

If i can do anything to assist please let me know.

Thanks

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Message 8 of 15

I'm sorry, I've tried but experiencing some system issue that stopping me updating your firmware, I'll keep trying

 

Chris

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Message 9 of 15

OK I'll give it a try now

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FixMyVPNPlease123
First Timer
Message 10 of 15

Hi Chris,

As per your e-mail i have switched the router off for half an hour and have just switched it back on if you would like to try again.

Thanks

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Message 11 of 15

Hi,

 

I'm experiencing problems communicating with your router, could you switch your router off and leave it off for at least 30 minutes, then switch back on and let me know when you've done this and I'll have another try


Chris

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Message 12 of 15

Hi Chris,

 

We've managed to find the number and put it in our profile.

 

Please could you fix this please?

 

Thanks

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Chris-TalkTalk
Support Team
Message 13 of 15

Hi,

 

Can you add your TalkTalk landline telephone number to your Community Profile and we'll take a look at this for you

Chris

Divsec
Community Star
Message 14 of 15

Hi @FixMyVPNPlease123 your post has been escalated and should be resolved today during working hours

I don't work here and all my opinions are my own.
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