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Broadband help

For queries about your TalkTalk broadband service.

Unable to access online chat in my account

Mike155
First Timer
Private Message TalkTalk

on ‎20-02-2024 01:25 PM

Message 3 of 3

I am trying to contact Talktalk through my account chat option.  It just is giving me a turning circle all the time, so no idea if I am in a queue or if there is a problem with using chat today?  Any ideas please?  I really don't want to have to ring them!

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎23-02-2024 09:21 AM

Message 1 of 3

Hi Mike,

 

How are you getting on? Is Live Chat now working for you?

 

Thanks

 

Michelle

 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎20-02-2024 01:34 PM

Message 2 of 3

Hi

 

Check you have no pop up blockers active on the page as they can stop the chat window from opening.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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