cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Unable to connect to Cisco Secure Client

helenbm2508*
First Timer
Private Message TalkTalk
Message 6 of 6

Been using this with no problems since April when working from home but been unable to connect since Saturday.   I believe the route needs an upgrade but unable to get any response from TalkTalk chat. 

 

Profile updated

0 Likes
5 REPLIES 5

Message 1 of 6

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

Message 2 of 6

Hi helen,

 

Thank you. I've checked and your router has the most recent version of firmware which should work fine with VPN. Have you tried factory resetting the router and re-setting it back up again?

 

Michelle

 

0 Likes

helenbm2508*
First Timer
Private Message TalkTalk
Message 3 of 6

Profile updated 

0 Likes

helenbm2508*
First Timer
Private Message TalkTalk
Message 4 of 6

Profile updated

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Morning,

 

Can you please update your community profile to include your:

 

  • Name
  • TalkTalk Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

0 Likes
Anonymous User