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Broadband help

For queries about your TalkTalk broadband service.

Unable to connect to Cisco Secure Client

helenbm2508*
Newbie
Private Message TalkTalk

5 hours ago - last edited 5 hours ago

Message 5 of 5

Been using this with no problems since April when working from home but been unable to connect since Saturday.   I believe the route needs an upgrade but unable to get any response from TalkTalk chat. 

 

Profile updated

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to helenbm2508*

an hour ago

Message 1 of 5

Hi helen,

 

Thank you. I've checked and your router has the most recent version of firmware which should work fine with VPN. Have you tried factory resetting the router and re-setting it back up again?

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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helenbm2508*
Newbie
Private Message TalkTalk

2 hours ago

Message 2 of 5

Profile updated 

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helenbm2508*
Newbie
Private Message TalkTalk

5 hours ago

Message 3 of 5

Profile updated

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Michelle-TalkTalk
Support Team
Staff
Private Message

5 hours ago

Message 4 of 5

Morning,

 

Can you please update your community profile to include your:

 

  • Name
  • TalkTalk Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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