Unable to connect to Cisco Secure Client

[helenbm2508*]

Been using this with no problems since April when working from home but been unable to connect since Saturday.   I believe the route needs an upgrade but unable to get any response from TalkTalk chat. 

Profile updated

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi helen,

Thank you. I've checked and your router has the most recent version of firmware which should work fine with VPN. Have you tried factory resetting the router and re-setting it back up again?

Michelle

[helenbm2508*]

Profile updated 

[helenbm2508*]

Profile updated

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle