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Unable to get any tv. LIGHTS ON ROUTER FLASHIND ALL THE TIME PLUS RIGHT HAND LIGHT ON EATHERNET WALL

GeraldMary
Popular Poster
Private Message TalkTalk
Message 4 of 4

i AM HAVING TROUBLE WITH MY ROUTER THE 3 RIGHT HAND LIGHTS STAY FLASHING CONTINUALY ALSO THE EATHERNET BOX HAS THE RIGHT HAND LIGHT FLASHING CONTINUALY.HAVE NOT BEEN ABLE TO GET A PICTURE OR SOUND THIS WEEK, ALSO OUR TELEPHONE KEEPS DROPPING OUT, REQUIRING THE NEED TO REDIAL TO GET BACK THE CONNECTION, OFTEN THERE IS A NEED TO REDIAL BECAUSE OUR RECIPIENT CANNOT HEAR US.

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3 REPLIES 3

Message 1 of 4

Hi

 

If you can return the old router via the returns bag, our Teams can recycle this.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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GeraldMary
Popular Poster
Private Message TalkTalk
Message 2 of 4

Good morning Karl

I received the router yesterday, has solved the problem thank you. 

does the old router need returning or shall I recycle locally.

 

Kindest Regards

Gerald

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi

 

I've ran a couple of tests on your line, and these are currently clear with no obvious faults detected.

 

I've a new router on the way to you, so we can rule out a hardware issue and see if this improves the connection.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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