cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Under 1mbps constantly

Mynamesash
First Timer
Private Message
Message 2 of 2

Hi everyone, I don't really know where else to complain about this because the troubleshooting section is not helping and live chat is not loading. I'm consistently getting under 1mbps with my broadband (wireless and wired) and BT are constantly outside fixing the same fault every couple of weeks.

 

As TalkTalk are not giving me the guaranteed 13mbps or even anything close to that, my understanding is that I can legally terminate the contract early if they don't fix it (they've continuosly failed to do so). I've just had enough really, it's practically unusable.

 

What is the procedure for going about this? I want to get onto a mobile broadband connection asap but not doing it whilst still paying for an almost non-existent broadband connection.

 

Many thanks

0 Likes
1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Mynamesash

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

0 Likes