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Broadband help

For queries about your TalkTalk broadband service.

Upgrade Service (URGENT)

thomasjohnson1
First Timer
Private Message

on ‎04-04-2022 06:09 PM

Message 4 of 4

Hi,

I could like to upgrade my service. There is no option online, but all of my neighbours have TalkTalk and have better internet.

 

We would like to upgrade URGENTLY as we work from home and the internet is not quick enough.

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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message

on ‎05-04-2022 07:36 AM

Message 1 of 4

Hello,

 

Are there any offers showing if you log into your My Account? They should show under offers and upgrades.

 

Thanks

 

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ferguson
Community Star
Private Message TalkTalk

on ‎04-04-2022 08:27 PM

Message 2 of 4

@thomasjohnson1 I am a wee bit confused by your post. Are you currently with TalkTalk? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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martswain
Philosopher
Private Message TalkTalk

on ‎04-04-2022 08:14 PM

Message 3 of 4

Any upgrade offers should show in your online My Account.

 

What service do you currently have and what speeds are you receiving ?

 

If you're on Fast Broadband/ADSL and no Fibre 35/65 upgrades are showing there may not be availability in the local cabinet.

 

What does the checker below show as available for your address ?

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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