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In contract upgrade to FTTP

RussellR
Whizz Kid
Private Message TalkTalk

Wednesday

Message 2 of 2

I am currently in contract with TalkTalk and have a Fibre 35 (FTTC) service.

 

I would like to upgrade to a Full Fibre service and Openreach have carried out the physical street work needed and I have had a couple of offers from other isp's so I know that the system is live. 

 

I understand that there are a number of factors that may be influencing when TalkTalk can offer FTTP so I will just have to be patient.

 

My contract runs to August 2026 and I have had a 'Renew now' offer from TT with a 24 month deal on FTTC.  However, what happens if within an in-contract period I get the chance to take TT full fibre?  At least technically I will need to break one contract to make another - but would I just get transferred to a new service at the then prevailing rate (presumably for another two years) or would I need to complete the current FTTC agreement and then look to change? 🤔

 

I don't fancy the idea of paying a cancellation charge 😆

 

Thanks

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Mandisa-TT
Support Team
Staff
Private Message

Wednesday

Message 1 of 2

Hi there @RussellR ,

Thanks for your post — happy to clarify how upgrades work when you're already in contract.
 

If Full Fibre (FTTP) becomes available at your address while you're still in a Fibre 35 (FTTC) contract, you won’t need to wait until the end of your current agreement to upgrade. When you move from FTTC to FTTP, it’s treated as a technology change/upgrade, so you wouldn’t be charged an early termination fee for leaving the FTTC plan early.

Here’s how it normally works:

  • Once FTTP shows as available in our systems, you can place an upgrade order with us.
  • Your existing FTTC contract would be replaced by a new Full Fibre contract at the available price at that time.
  • A fresh minimum term (typically 24 months) would start from the activation of the Full Fibre service.
  • There’s no cancellation charge for moving from FTTC → FTTP, because the upgrade switches you to a different technology.

The only situation where charges could apply is if a customer chose to leave TalkTalk altogether mid‑contract — but upgrading within TalkTalk to FTTP is absolutely fine.

If you’ve already seen FTTP offers from other providers, that’s a good sign the network build is complete locally. Availability tends to follow shortly after in our systems, so you may not have long to wait.
 

Hope this helps — and no need to worry about cancellation fees! 😄

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