Urgent as medical equipment used

[Bexcuds1]

Hi 

we use medical equipment through our broadband and it’s not working I have paid up to date and we are not great at being able to sort it all out please look into it asap as getting worried now 

[Michelle-TalkTalk]

Hello,

I'm really sorry to hear this. Do you have a dial tone? Please confirm as soon as you have added your details to your Community Profile and we can pick this up ASAP for you.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[fr8ys]

Hi,

Have you registered as a vulnerable customer?

Have you posted on the forum via your broadband connection? I'd so then have you check your medical equipment and reset this to reconnect to the router as it could be this rather than TalkTalk equipment?

Have you tried turning the router off for 30 minutes and turning on again?

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you