Missing Emails

[MyUxt]

I have recently become aware of two sources of emails that always seem to get lost when viewed on my Windows PC with Thunderbird or my Android tablet with Blue Mail. When I first saw the problem I was not confident that the problem was not with the source, but yesterday received an urgent encrypted medical email which I was unable to decrypt as the one-time passwords  from Microsoft Purview never appeared. I have looked for any filters that might be causing the problems, but there a none set. I would welcome any suggestions as to how to proceed.

[Gliwmaeden2]

@MyUxt, the secure access code delay can be a real pain.

I find it comes in promptly if you tell your email to search for Talktalk "in the past 6 months". Then it pulls the new one in along with the others.

Just waiting for it to arrive, not a hope, whereas this trick has worked every time for me.

[MyUxt]

No, Microsoft email not seen.

N.B. I tried to reply yesterday, but the secure access codes were taking more than 10 minutes to arrive, so I couldn't get in

[Chris-TalkTalk]

Hi MyUxt,

How are you getting on. Did the email from Microsoft show up?

Chris