NEED SOME HELP?

Anonymous · ‎28-05-2025

Urgent please. Lost connection@ 2358. All lights on on incoming box. Router red light. Tried the eeros and same. No connection when computer plugged straight into incoming box.

I internet fault. Lost phones obviously and I am carer for my 93 year old mum who is at risk/vulnerable.

Not my equipment.

kanya-TT · ‎28-05-2025

We are glad to hear that. Please call in whenever you need assistance, at TalkTalk we are always ready to help.

Kanya

Anonymous · ‎28-05-2025

Morning all.

After multiple changes of routers, cables etc, it finally came back to life @0125.

So all is well again now. Maybe a software update or something was happening at the exchange? No matter, all working well again now after that 'episode' 😂

kanya-TT · ‎28-05-2025

Hey there, @Anonymous. Let's run checks for you. Are you at home?

Kanya

Gliwmaeden2 · ‎28-05-2025

See if switching off the ONT for 30 minutes helps the situation, @Anonymous.

Staff are on here from c 8am to follow up.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

NEED SOME HELP?

Lost internet