Hi,
I'm sorry but support staff will require clarification of your issues and what steps have been taken to rectify this.
Broadband does not record. Are you perhaps referring to your TV box? If so which box do you have?
I'm assuming its on older recordable YouView box. Unfortunately these are approaching end of life and cannot be replaced with like for like boxes.
If its a YouView box, have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.
If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but it's the last option to rescue the box.
You mention that you were to be sent a Wi-Fi that you could take from house to house. This seems strange as equipment is not designed to be portable. The new TV Hub if Wi-Fi enabled but not recordable.
If you can clarify that my assumptions are correct, and that you have tried the maintenance resets it will be of help.
You are in the staff's queue for a response though.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
