VDSL keeps dropping

[Chris1012]

Hi,

Over the past hour or so my VDSL connection has dropped ~10 times, making using the internet impossible. Each time the light on the router flashes orange for a few minutes and then returns to solid white. NOTHING has changed in the property. I had EXACTLY the same issue around a year ago, which took 3 months and 5 OpenReach engineer visits to resolve and was caused by multiple corroded connections between the property and the cabinet. It would appear that the issue has now returned! 

I ran a connection test that said everything was fine, despite the orange flashing light on the router! Please can you investigate further?

[Chris1012]

Hi @KeithFrench, I've restarted the router and plugged in to the test socket via a microfilter. I'll see how the VDSL connection performs. The master socket was changed at least twice last year by the OR engineers, but it made no difference. It was only after ALL of the line connections were remade, and some work done in the cabinet, that the connection stabilised, but this took 3-4 months with 100s of disconnections. Last year I used the router log to see all of the disconnects, but since the logging function is broken that is not an option this time!

[KeithFrench]

Hi @Chris1012 

As the master socket's faceplate is your responsibility, it is worth trying, just in case it makes a difference this time. 

Otherwise, if changed by an engineer, you could get charged for this.

[Chris1012]

Hi @KeithFrench, the connection seems to have stabilised for now, with a lower upload speed - this is exactly what happened last year. I can try connecting to the test socket (the router is connected directly to the master socket with zero other wiring), but when I did this several times last year it made no difference!

[Chris1012]

This 7 page thread that I started ~1 year ago describes exactly the same issue (VDSL dropping out) that I've had today. As I said, that took ~3 months and 5 OR engineer visits and I was told by multiple engineers that there was severe corrosion on the copper wires at various connection points and in the roadside cabinet.

The connection seems to have stabilised for now, but the upload speed is lower than usual, again, this is exactly what happened last year.

https://community.talktalk.co.uk/t5/Broadband/WIFI-OPTIMISATION/m-p/3057216#M868978

[KeithFrench]

Hi @mandisa1-TT  No problem. This is a fault between the router & the Fibre cabinet with an FTTC connection.

Hi @Chris1012 have you tried temporarily connecting the router via a new or known good microfilter to the test socket behind the master socket's removable faceplate (if you have that design)? Does this make a difference?

[mandisa1-TT]

@KeithFrench I would appreciate your advice on this.

[Chris1012]

It has nothing to do with wifi. I can connect to the router by wifi all of the time. The problem is the VDSL connection between the router and TalkTalk.

[mandisa1-TT]

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

[Chris1012]

None of those

[mandisa1-TT]

I will be running diagnostic checks to detect if there is any fault. Do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Chris1012]

The speeds appear fine, but the router has been dropping the VDSL connection since around 1-45pm. I've logged in to the router and the VDSL connection is showing ~20 min connection.

[mandisa1-TT]

Perfect. Are you experiencing any slow speeds or just dropping connection?

[Chris1012]

Hi, yes I'm at home.

[mandisa1-TT]

Hi there @Chris1012 I am sorry you are experiencing issues with your services. I would like to look into this for you, please confirm if you are messaging us from home?