We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

VPN Connection Being Blocked

jrs270575
Chatterbox
Private Message

on ‎16-05-2022 10:45 PM

Message 7 of 7

Hi,

I am not able to connect to my work VPN it was working a few weeks ago but now seems to be blocked. I have been sent a new router but this did not help ? I can connect from other networks no problem.

0 Likes
6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to jrs270575

on ‎19-05-2022 06:15 AM

Message 1 of 7

Hi jrs270575

 

I'm so glad to hear this, thanks for letting us know 🙂

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

jrs270575
Chatterbox
Private Message

on ‎18-05-2022 08:46 PM

Message 2 of 7

Hi guys,

This has fixed the problem, thanks very much for your help. 

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎18-05-2022 06:40 AM

Message 3 of 7

Hi jrs270575

 

The firmware has updated, please can you retest and let us know how you get on.

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to jrs270575

on ‎18-05-2022 06:34 AM

Message 4 of 7

Hi jrs270575

 

I'm updating your router firmware now, please can you keep the router powered up.

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




jrs270575
Chatterbox
Private Message

on ‎18-05-2022 06:33 AM

Message 5 of 7

Hi,

yes I have a sagecom and are using windows built in vpn. 

Skynet_TX
Community Star
Private Message

on ‎17-05-2022 10:43 PM

Message 6 of 7

Hi @jrs270575,

 

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

 

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

 

The support team here will be able to help, if you do have the Sagemcom they will probably be able to fix it by changing some router settings or changing the firmware, they will hopefully be able to reply tomorrow.

© TalkTalk 2025