VPN Connection Issues

[JP-91]

Hi, 

I'm having trouble connecting to my work VPN. This happened previously and the fix seemed to be router settings - however since then we have had an updated router and I imagine it needs the same patch or fix.

Can you help please?

Thanks

[Debbie-TalkTalk]

Hi Justin

I'm so glad to hear this 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[JP-91]

Hi Debbie.

Yeah this works now. Thanks for your help!

Justin

[Debbie-TalkTalk]

Hi JP-91

Sorry for the delay.

The firmware has now updated, please can you retest?

Thanks

Debbie

[Debbie-TalkTalk]

Hi JP-91

Thank you 🙂

I've just tried and I'm having some issues pushing the update so I have asked our Devices Team to have a look.

I will post back as soon as they come back to me.

Thanks again.

Debbie

[JP-91]

Yeah please do 🙂 thanks very much

[Debbie-TalkTalk]

Hi JP-91

Apologies for this. Will it be ok if I make a change to your firmware now?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Debbie