VPN Connection problem again

[Stebb]

I cannot connect to VPN again. The issue would appear to be with the router - VPN server end is OK and I can connect via a different router/ phone hot spot etc. I had this problem a few weeks ago and you changed some settings remotely on the router which put it right but now I can't connect again. Please advise as soon as possible.

[Debbie-TalkTalk]

Hi Stebb

I'm so glad to hear this, thanks for letting us know.

Debbie 🙂

[Stebb]

Hi Debbie,

Sorry for the late response, yes the VPN appears to be working again. Thank you for your help.

[Debbie-TalkTalk]

Hi Stebb

I'm really sorry about this.

I've made a change to the firmware, please can you retest and let us know how you get on.

Thanks

Debbie

[Skynet_TX]

Hi @Stebb,

The Support Team here probably won't be around now until Monday, but they should be able to respond to this post early next week to help.